'I told them to kick rocks': Couple leaves scathing one-star reviews after being charged extra $200 for breaking bogus 'occupancy' rules

Advertisement
  • 01
    Cheezburger Image 9771424512
  • 02
    Font - Want to charge us extra for something that didnt happen? Have fun with your reviews tanking. This happened a few years ago. My gf at the time (now wife) and I used to vacation in Asheville, booking cabins through a rental company. She grew up there and loved it, plus she had friends/family in the area that we would visit while there.
  • 03
    Font - One of the rules the company had was that no extra guest were allowed to stay overnight, or there would be a fee. This rule never bothered us, as we never planned on having that. But, we did invite a couple of my gf's friends over to hang out for a little while. They got there around 7-8 and stayed until about 11pm before heading home. We finished the trip, had a great time and went home thinking all was good.
  • 04
    Font - A couple days after we got home, I got an email from a woman in the rental company who claimed that their maintance guy saw that we had people stay over and we were being charged an extra $200 for breaking "occupancy" rules! Next came a back and forth between her and I where I told them noone stayed overnight, and that they left around 1030-11pm. But she claimed to me that "Occupancy" is anyone being in the cabin at all, which made no sense I looked up the legal definition of occupancy wh
  • 05
    Font - Between my gf and I, we got about 8 people with 20 different google accounts all leaving 1 star reviews on the company's google page. This took their rating of around 4.4 all the way down to the mid 3 stars (it was a local company). Well someone higher up must have gotten wind of this and they knew exactly who did it. Within a couple hours, I got several emails from the original woman and her supervisor apologizing for the misunderstanding and asking how they could get us to take down the
  • 06
    Font - After telling them it was clearly not a misunderstanding, I told them to kick rocks since they wanted to treat us that way, and long story shorter than it could be, we ended up getting an offer of 200 off our next visit if we took the reviews down (and they obviously refunded me that extra 200 plus another 100 off that stay). Karen, I hope you understand what occupancy means now, if you still have a job.
  • 07
    Font - +2.6 hr. ago Sometimes, you just can't argue with stupidity. I enjoyed how you were able to correct the issue. I get a visual image in my head while reading of when she realizes she royally screwed the pooch. cshoe29 651 Reply Share
  • 08
    Font - RushxInfinite OP - 6 hr. ago I was genuinely baffled when she +1 tried to argue that we had to pay 200 dollars for having guests for a couple hours. It felt like a case of her not wanting to be wrong, so she thought she could just bully us. She was wrong, lol 430 Reply Share
  • 09
    Font - not-rasta-8913 +1. 6 hr. ago A friend of mine and their friend actually got kicked out of an apartment they were staying in because a friend of theirs was visiting and was there at 22h without intention of staying (the extra friend was a local). The owner saw them hanging out on the patio (not even in their room) and threw them out because no extra overnights. After a serious complaints to booking.com they got a full refund so that meant 3 free days on the beach. Yes, I get it, no extra f
  • 10
    Font - - 6 hr. ago "So Karen, the last item on the list of things I want so we can all move forward: write and send me a 2,000-word essay on what occupancy means. Go." writesmith 195 Reply Share
  • 11
    Rectangle - GuitarHair 6 hr. ago "Clearly not a misunderstanding" is the best part of your stance 134 Reply Share
  • 12
    Font - RushxInfinite OP · 5 hr. ago +1 Seriously! I copied and pasted the legal definition of occupancy to her and argued that my guest did not stay as occupance. I knew this lady was out of it when she told me she considered occupancy as anyone who entered the cabin. 94 Reply Share
  • 13
    Font - Curious-Month7727 +3. 5 hr. ago She only apologised because she saw the reviews, she wasn't apologising for her lies. Typical g people trying to screw over hard working folks like you and your wife. I'm glad you took your sweet sweet revenge over something that this could've avoided If she hadn't of kept pushing and left you alone she wouldn't have had to deal with the consequenses Imao 110 Reply Share
  • 14
    Font - RushxInfinite OP . 5 hr. ago +1 100%, the language/tone of her email screamed, "I got yelled at and told to make this right, but actually Im upset you got me in trouble." But I actually got a call from someone I assume is over her, and they were very apologetic and assured me she was wrong about how their policy worked around occupancy. The supervisor was the only reason we agreed. 103 Reply Share
  • 15
    Font - USAF6F171 . 6 hr. ago I'd lean towards a) NOT taking their money; b) NOT taking down the reviews; and c) NOT staying there ever again. As stated nearby, you can't argue with stupidity, and I'm not giving them any opportunity again to mistreat me. 103 Reply Share
  • 16
    Font - RushxInfinite OP +1 · 6 hr. ago We actually did take the offer. We'd stayed there several times before and did the exact same thing other times, which is why it was shocking that it happened that way. I believe it was just one power trippy lady, bc every other person we dealt with was great. Plus, her mistake got us a 300$ turnaround in the end. We took up the offer 2 years later and had a super cheap/awesome vacation but never stayed with them again after that. 141 Reply Share

Tags

Scroll Down For The Next Article